/* assets/css/rh_whatsapp.css */
/* ============================================================
   rh_whatsapp.css — Customizações Específicas CRO
   ============================================================ */

/* ===== PALETA CRO CUSTOMIZADA ===== */

:root {
  --cro-teal: #0b3534;
  --cro-green: #159a49;
  --cro-white: #ffffff;
  --cro-black: #231f20;
  --skeleton-bg: #f2f2f2;
  --skeleton-shimmer: #fafafa;
}

/* ===== BOTÕES CRO ===== */

.btn-cro-primary {
  background: linear-gradient(
    135deg,
    var(--cro-teal) 0%,
    var(--cro-green) 100%
  );
  color: white;
  border: none;
  font-weight: 600;
}

.btn-cro-primary:hover {
  transform: translateY(-2px);
  box-shadow: 0 5px 15px rgba(11, 53, 52, 0.3);
  color: white;
}

.btn-cro-primary:active {
  transform: translateY(0);
}

/* ===== CARDS CRO ===== */

.card-cro {
  border: 1px solid var(--divider);
  border-radius: 0.75rem;
  overflow: hidden;
  transition: all 0.2s ease;
}

.card-cro:hover {
  transform: translateY(-4px);
  box-shadow: 0 10px 30px rgba(11, 53, 52, 0.15);
}

.card-cro-header {
  background: linear-gradient(
    135deg,
    var(--cro-teal) 0%,
    var(--cro-green) 100%
  );
  color: white;
  padding: 1.25rem;
  font-weight: 600;
}

/* ===== KPI CARDS ===== */

.kpi-card {
  background: var(--card-bg);
  border: 1px solid var(--divider);
  border-radius: 0.75rem;
  padding: 1.5rem;
  text-align: center;
  transition:
    transform 0.2s ease,
    box-shadow 0.2s ease;
}

.kpi-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
}

.kpi-value {
  color: var(--cro-teal);
  font-size: clamp(1.5rem, 2.5vw, 2rem);
  font-weight: 700;
  line-height: 1;
  margin-bottom: 0.5rem;
}

.kpi-label {
  color: var(--muted-color);
  font-size: 0.9rem;
  font-weight: 500;
}

.kpi-icon {
  font-size: 2.25rem;
  margin-bottom: 1rem;
}

/* ===== STATUS BADGES ===== */

.badge-status {
  font-weight: 600;
  padding: 0.5rem 0.75rem;
  border-radius: 0.35rem;
  font-size: 0.8rem;
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
}

.badge-status-aberto {
  background: rgba(13, 110, 253, 0.15);
  color: var(--bs-primary);
  border: 1px solid rgba(13, 110, 253, 0.25);
}

.badge-status-andamento,
.badge-status-em_andamento {
  background: rgba(255, 193, 7, 0.2);
  color: #664d03;
  border: 1px solid rgba(255, 193, 7, 0.4);
}

.badge-status-resolvido {
  background: rgba(25, 135, 84, 0.15);
  color: #198754;
  border: 1px solid rgba(25, 135, 84, 0.25);
}

.badge-status-fechado {
  background: rgba(108, 117, 125, 0.15);
  color: var(--muted-color);
  border: 1px solid rgba(108, 117, 125, 0.25);
}

.badge-status-vencido {
  background: rgba(220, 53, 69, 0.15);
  color: #dc3545;
  border: 1px solid rgba(220, 53, 69, 0.25);
}

/* Status aguardando_usuario — estava indefinido no CSS, renderizava sem cor */
.badge-status-aguardando {
  background: rgba(111, 66, 193, 0.15);
  color: #6f42c1;
  border: 1px solid rgba(111, 66, 193, 0.25);
}

/* Alias para template que usa status completo */
.badge-status-aguardando_usuario {
  background: rgba(111, 66, 193, 0.15);
  color: #6f42c1;
  border: 1px solid rgba(111, 66, 193, 0.25);
}

/* Badges de prioridade — usa paleta semântica do projeto */
.badge-prioridade {
  font-size: 0.75rem;
  font-weight: 600;
  padding: 0.35rem 0.65rem;
  border-radius: 0.35rem;
}

.badge-urgente {
  background: rgba(220, 53, 69, 0.15);
  color: #dc3545;
  border: 1px solid rgba(220, 53, 69, 0.3);
}

.badge-alta {
  background: rgba(217, 119, 6, 0.15);
  color: var(--color-ambar);
  border: 1px solid rgba(217, 119, 6, 0.3);
}

.badge-normal {
  background: rgba(21, 154, 73, 0.12);
  color: var(--color-esmeralda);
  border: 1px solid rgba(21, 154, 73, 0.25);
}

.badge-baixa {
  background: rgba(108, 117, 125, 0.12);
  color: var(--muted-color);
  border: 1px solid rgba(108, 117, 125, 0.25);
}

/* Dark mode: mantém badges legíveis */
[data-bs-theme="dark"] .badge-urgente { color: #ff6b6b; }
[data-bs-theme="dark"] .badge-alta    { color: #fbbf24; }
[data-bs-theme="dark"] .badge-normal  { color: #6ee7b7; }

/* ===== BADGES DE TIPO DE USUÁRIO (WhatsApp — conversas_livres) ===== */

.badge-tipo-prestador {
  background: rgba(255, 193, 7, 0.2);
  color: #664d03;
  border: 1px solid rgba(255, 193, 7, 0.4);
  font-weight: 600;
  padding: 0.35rem 0.65rem;
  border-radius: 0.35rem;
  font-size: 0.8rem;
}

.badge-tipo-nao-colaborador {
  background: rgba(23, 162, 184, 0.15);
  color: #0a6877;
  border: 1px solid rgba(23, 162, 184, 0.3);
  font-weight: 600;
  padding: 0.35rem 0.65rem;
  border-radius: 0.35rem;
  font-size: 0.8rem;
}

[data-bs-theme="dark"] .badge-tipo-prestador {
  background: rgba(255, 193, 7, 0.15);
  color: #ffd966;
  border-color: rgba(255, 193, 7, 0.3);
}

[data-bs-theme="dark"] .badge-tipo-nao-colaborador {
  background: rgba(23, 162, 184, 0.12);
  color: #5bc5d5;
  border-color: rgba(23, 162, 184, 0.25);
}

/* ===== PROTOCOLO ===== */

.protocolo-badge {
  background: linear-gradient(
    135deg,
    var(--cro-teal) 0%,
    var(--cro-green) 100%
  );
  color: white;
  padding: 0.5rem 1rem;
  border-radius: 0.5rem;
  font-weight: 700;
  font-family: "Courier New", monospace;
  font-size: 0.9rem;
  display: inline-block;
}

/* ===== LISTA DE ATENDIMENTOS ===== */

.atendimento-item {
  background: var(--card-bg);
  border: 1px solid var(--divider);
  border-radius: 0.75rem;
  padding: 1rem;
  margin-bottom: 1rem;
  transition: all 0.2s ease;
  cursor: pointer;
}

.atendimento-item:hover {
  transform: translateX(4px);
  box-shadow: var(--shadow-md);
  border-color: var(--bs-primary);
}

.atendimento-item.vencido {
  border-left: 4px solid #dc3545;
}

.atendimento-item.critico {
  border-left: 4px solid #ffc107;
}

.atendimento-item.normal {
  border-left: 4px solid var(--bs-primary);
}

.atendimento-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 0.75rem;
}

.atendimento-protocolo {
  font-weight: 700;
  color: var(--text-color);
  font-family: "Courier New", monospace;
}

.atendimento-assunto {
  color: var(--muted-color);
  font-size: 0.9rem;
  margin-top: 0.25rem;
}

.atendimento-footer {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-top: 0.75rem;
  padding-top: 0.75rem;
  border-top: 1px solid var(--divider);
  font-size: 0.85rem;
}

.atendimento-tecnico {
  color: var(--muted-color);
}

.atendimento-tempo {
  color: var(--muted-color);
}

/* ===== CONVERSA / CHAT ===== */

.conversa-container {
  background: var(--card-bg);
  border: 1px solid var(--divider);
  border-radius: 0.75rem;
  display: flex;
  flex-direction: column;
  height: calc(100vh - 200px);
  max-height: 600px;
}

.conversa-header {
  background: linear-gradient(
    135deg,
    var(--cro-teal) 0%,
    var(--cro-green) 100%
  );
  color: white;
  padding: 1rem;
  border-radius: 0.75rem 0.75rem 0 0;
  font-weight: 600;
}

.conversa-messages {
  flex-grow: 1;
  overflow-y: auto;
  padding: 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.conversa-message {
  display: flex;
  gap: 0.75rem;
  margin-bottom: 0.75rem;
  animation: slideIn 0.3s ease;
}

@keyframes slideIn {
  from {
    opacity: 0;
    transform: translateY(10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.conversa-message.usuario {
  justify-content: flex-end;
}

.conversa-message.sistema {
  justify-content: flex-start;
}

.conversa-message.tecnico {
  justify-content: flex-start;
}

.conversa-bubble {
  max-width: 70%;
  padding: 0.75rem 1rem;
  border-radius: 0.75rem;
  word-wrap: break-word;
}

.conversa-message.usuario .conversa-bubble {
  background: var(--bs-primary);
  color: white;
}

.conversa-message.sistema .conversa-bubble {
  background: var(--bg-page);
  color: var(--muted-color);
  border: 1px solid var(--divider);
}

.conversa-message.tecnico .conversa-bubble {
  background: var(--bg-page);
  color: var(--text-color);
  border: 1px solid var(--divider);
}

.conversa-timestamp {
  font-size: 0.75rem;
  color: var(--muted-color);
  margin-top: 0.25rem;
}

.conversa-footer {
  padding: 1rem;
  border-top: 1px solid var(--divider);
  display: flex;
  gap: 0.5rem;
}

.conversa-input {
  flex-grow: 1;
  border: 1px solid var(--divider);
  border-radius: 0.5rem;
  padding: 0.5rem 0.75rem;
  background: var(--card-bg);
  color: var(--text-color);
}

.conversa-input:focus {
  border-color: var(--bs-primary);
  box-shadow: 0 0 0 0.2rem rgba(13, 110, 253, 0.15);
}

/* ===== DASHBOARD TÉCNICO ===== */

.dashboard-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
  gap: 1.5rem;
  margin-bottom: 2rem;
}

.dashboard-card {
  background: var(--card-bg);
  border: 1px solid var(--divider);
  border-radius: 0.75rem;
  padding: 1.5rem;
  transition: all 0.2s ease;
}

.dashboard-card:hover {
  transform: translateY(-4px);
  box-shadow: var(--shadow-md);
}

.dashboard-card-title {
  font-weight: 700;
  font-size: 1.1rem;
  margin-bottom: 1rem;
  color: var(--text-color);
}

.dashboard-card-value {
  font-size: 2.5rem;
  font-weight: 700;
  color: var(--bs-primary);
  margin-bottom: 0.5rem;
}

.dashboard-card-subtitle {
  color: var(--muted-color);
  font-size: 0.9rem;
}

/* ===== FORMULÁRIOS CRO ===== */

.form-group {
  margin-bottom: 1.5rem;
}

.form-label {
  font-weight: 600;
  color: var(--text-color);
  margin-bottom: 0.5rem;
  display: block;
}

.form-label .req-asterisk {
  color: #dc3545;
  margin-left: 0.25rem;
}

.form-control,
.form-select {
  border: 1px solid var(--divider);
  border-radius: 0.5rem;
  background: var(--card-bg);
  color: var(--text-color);
  padding: 0.75rem;
  font-size: 0.95rem;
}

.form-control:focus,
.form-select:focus {
  border-color: var(--bs-primary);
  box-shadow: 0 0 0 0.2rem rgba(13, 110, 253, 0.15);
  background: var(--card-bg);
  color: var(--text-color);
}

/* ===== STATUS TIMELINE (detalhe do atendimento) ===== */

.status-timeline {
  display: flex;
  align-items: center;
  padding: 0.75rem 0 0.5rem;
  overflow-x: auto;
}

.status-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0.25rem;
  flex-shrink: 0;
}

.status-step-dot {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.65rem;
  font-weight: 700;
  background: var(--bg-page);
  color: var(--muted-color);
  border: 2px solid var(--divider);
  transition: all 0.2s;
}

.status-step.step-done .status-step-dot {
  background: var(--color-esmeralda);
  color: #fff;
  border-color: var(--color-esmeralda);
}

.status-step.step-active .status-step-dot {
  background: #fff;
  color: var(--color-esmeralda);
  border-color: var(--color-esmeralda);
  box-shadow: 0 0 0 3px rgba(21, 154, 73, 0.18);
}

.status-step.step-vencido .status-step-dot {
  background: #dc3545;
  color: #fff;
  border-color: #dc3545;
}

.status-step-label {
  font-size: 0.58rem;
  text-align: center;
  color: var(--muted-color);
  font-weight: 500;
  max-width: 52px;
  line-height: 1.2;
}

.status-step.step-done .status-step-label,
.status-step.step-active .status-step-label {
  color: var(--text-color);
  font-weight: 600;
}

.status-step.step-vencido .status-step-label {
  color: #dc3545;
  font-weight: 700;
}

.status-step-connector {
  flex: 1;
  height: 2px;
  background: var(--divider);
  margin-bottom: 1.1rem;
  min-width: 6px;
  transition: background 0.2s;
}

.status-step-connector.active {
  background: var(--color-esmeralda);
}

/* Último passo (Fechado) — verde escuro quando concluído */
.status-step.step-final.step-done .status-step-dot {
  background: var(--color-floresta);
  border-color: var(--color-floresta);
  box-shadow: 0 0 0 3px rgba(11, 53, 52, 0.18);
}

.status-step.step-final .status-step-label {
  color: var(--text-color);
}

.status-step.step-final.step-done .status-step-label {
  color: var(--color-floresta);
  font-weight: 700;
}

[data-bs-theme="dark"] .status-step.step-final.step-done .status-step-dot {
  background: var(--color-esmeralda);
  border-color: var(--color-esmeralda);
  box-shadow: 0 0 0 3px rgba(21, 154, 73, 0.25);
}

[data-bs-theme="dark"] .status-step.step-active .status-step-dot {
  background: var(--card-bg);
}

/* ===== CHAT DE ATENDIMENTO (bolhas estilo WhatsApp) ===== */

.chat-bubble {
  max-width: 75%;
  padding: 0.5rem 0.75rem;
  border-radius: 0.75rem;
  font-size: 0.875rem;
  line-height: 1.45;
  word-break: break-word;
}

.chat-bubble-tecnico {
  background: var(--color-esmeralda);
  color: #fff;
  border-bottom-right-radius: 0.2rem;
}

.chat-bubble-usuario {
  background: var(--card-bg);
  border: 1px solid var(--divider);
  color: var(--text-color);
  border-bottom-left-radius: 0.2rem;
}

.chat-bubble-sistema {
  background: rgba(13, 110, 253, 0.08);
  border: 1px solid rgba(13, 110, 253, 0.2);
  color: var(--text-color);
  border-bottom-left-radius: 0.2rem;
  font-style: italic;
}

.chat-bubble-meta {
  font-size: 0.7rem;
  opacity: 0.7;
  margin-bottom: 0.25rem;
  font-weight: 600;
}

.chat-bubble-tecnico .chat-bubble-meta { color: rgba(255, 255, 255, 0.85); }
.chat-bubble-usuario .chat-bubble-meta { color: var(--muted-color); }

.chat-history {
  background: var(--bg-page);
  border-radius: 0;
}

[data-bs-theme="dark"] .chat-bubble-usuario {
  background: rgba(255, 255, 255, 0.05);
}

/* ===== ANIMAÇÕES ===== */

.fade-in {
  animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
  from {
    opacity: 0;
    transform: translateY(10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.fade-out {
  animation: fadeOut 0.3s ease;
}

@keyframes fadeOut {
  from {
    opacity: 1;
    transform: translateY(0);
  }
  to {
    opacity: 0;
    transform: translateY(10px);
  }
}

/* ===== RESPONSIVIDADE ===== */

@media (max-width: 768px) {
  .dashboard-grid {
    grid-template-columns: 1fr;
  }

  .conversa-container {
    height: calc(100vh - 300px);
  }

  .conversa-bubble {
    max-width: 85%;
  }

  .atendimento-item {
    padding: 0.75rem;
  }

  .kpi-value {
    font-size: 1.5rem;
  }
}

@media (max-width: 480px) {
  .card-cro-header {
    padding: 1rem;
    font-size: 0.95rem;
  }

  .protocolo-badge {
    font-size: 0.8rem;
    padding: 0.4rem 0.8rem;
  }

  .conversa-bubble {
    max-width: 90%;
    font-size: 0.9rem;
  }

  .dashboard-card {
    padding: 1rem;
  }

  .dashboard-card-value {
    font-size: 2rem;
  }
}

/* ===== SKELETON ===== */

@keyframes shimmer {
  0% {
    background-position: -200% 0;
  }
  100% {
    background-position: 200% 0;
  }
}

.skeleton-loading,
.skeleton-text,
.skeleton-icon {
  background: linear-gradient(
    90deg,
    var(--skeleton-bg) 25%,
    var(--skeleton-shimmer) 37%,
    var(--skeleton-bg) 63%
  );
  background-size: 200% 100%;
  animation: shimmer 1.5s ease-in-out infinite;
  border-radius: 0.25rem;
}

.skeleton-text {
  display: block;
  width: 100%;
  height: 1em;
  margin-bottom: 0.5rem;
}
.skeleton-text:last-child {
  width: 60%;
}
.skeleton-icon {
  display: inline-block;
  width: 2rem;
}

/* Formas específicas para o skeleton de KPI — sem inline styles nos templates */
.skeleton-kpi-value {
  height: 2.5rem;
  width: 40%;
  border-radius: 8px;
  display: block;
}
.skeleton-kpi-label {
  height: 1rem;
  width: 60%;
  border-radius: 4px;
  display: block;
}

/* ----- BEM skeleton system (shimmer em ::after) ----- */
.skeleton {
  position: relative;
  background-color: var(--skeleton-bg);
  overflow: hidden;
}

.skeleton::after {
  content: '';
  position: absolute;
  inset: 0;
  background: linear-gradient(
    90deg,
    transparent,
    rgba(255, 255, 255, 0.04),
    rgba(255, 255, 255, 0.08),
    rgba(255, 255, 255, 0.04),
    transparent
  );
  background-size: 200% 100%;
  animation: shimmer 1.5s ease-in-out infinite;
}

@media (prefers-reduced-motion: reduce) {
  .skeleton::after { animation: none; }
}

.skeleton--circle  { border-radius: 50%; flex-shrink: 0; }
.skeleton--text    { border-radius: 8px; height: 14px; }
.skeleton--text-sm { border-radius: 8px; height: 11px; }

.skeleton--kpi-value {
  border-radius: 8px;
  height: 2.5rem;
  width: 40%;
}
.skeleton--kpi-label {
  border-radius: 4px;
  height: 1rem;
  width: 60%;
}

.htmx-added {
  opacity: 0;
}
.htmx-settling {
  opacity: 1;
  transition: opacity 0.5s ease-in;
}

.card-kpi-clickable {
  cursor: pointer;
}

.card-kpi-clickable:hover {
  transform: translateY(-4px);
  box-shadow: 0 0.5rem 1.5rem rgba(0, 0, 0, 0.1) !important;
  border-bottom: 3px solid var(--cro-green) !important;
}